### Return & Exchange Policy

#### 1. Return Policy

1.1 We accept returns on purchased items within a specified period. To be eligible for a return, ensure the item is unused, undamaged, and in its original packaging.

1.2 Please contact us to initiate a return request within a certain time frame after receiving the product. Requests beyond the designated time may not be accepted.

#### 2. Return Process

2.1 If you decide to return an item, contact our customer service team, providing order details and the reason for the return.

2.2 We will guide you through the return process, including providing the return address and necessary return documentation.

#### 3. Refund Matters

3.1 Once we receive and inspect the returned item, we will initiate the refund process.

3.2 Refunds will be processed in the original payment method and may take some time to reflect in your account.

#### 4. Exchange Policy

4.1 We offer item exchanges within a specified time frame. Ensure the item meets exchange conditions, such as being unused, undamaged, and in its original packaging.

4.2 Contact us within the designated time to initiate an exchange request, providing order details and information on the desired replacement item.

#### 5. Exchange Process

5.1 If you choose to exchange an item, contact our customer service team, providing necessary information and the reason for the exchange.

5.2 We will provide detailed steps for the exchange, including the exchange address and required exchange documentation.

#### 6. Important Notes

6.1 Please note that certain items may not be eligible for returns and exchanges, such as personalized or customized items. Refer to our website or contact customer service for specific details.

6.2 Shipping costs associated with returns and exchanges may be your responsibility; refer to our return and exchange policy for specific guidelines.

Thank you for your understanding and support. If you have any questions or need assistance, feel free to contact us anytime.